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Call center software solves your most critical call center challenges

Manage high call volumes, slash cost per call,
accelerate responsiveness.

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Name

Mobile

Massage

Boost agent productivity & accelerate response times

Consolidated agent dashboard

Our call center software solutions are purpose built to seamlessly access CRM data

Easy setup IVR

Real-time insights

CRM Integration

Transform CX at Every Step of
Your Customer Journey

with AI & ChatGPT Powered Contact Center Solutions

Automated Quality Audits

Boost agent productivity with unbiased, intelligent performance audits.

Conversational Intelligence

Assist agents with insights built from millions of customer interactions.

Voice Bots & Chatbots

Enhance customer self-service with quick, human-like responses.

Intelligent Neural Search

Drive smarter, faster search results with precise and actionable information.

Our Services

Providing solutions of every kind

Contact Center Solutions which acts as a cloud based center, smoothening the entire workings of sales and customer support efficiently.

WhatsApp & SMS

Offer support and proactive messaging on a channel customers love

Conversational AI

Intelligent bots ensure fast responses 24/7.

Automated Recordings

Auto record calls and view recordings against customer tickets for easy tracking.

Sophisticated Monitoring

Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.

Smart Routing & ACD

Accelerate responses with sophisticated routing & automatic call distribution.

We’re proving call center software can be better

Easy to scale up or down

With our instant cloud setup and per agent pricing, you can reduce fixed costs and get the flexibility to scale up and down with ease.

Adapts to your business needs

Adapt our computer telephony integration to your existing systems with our open library of APIs for unmatched custom flows, integration with PBX, or even your existing SIP trunk. Plus get ready integrations with almost any CRM or business solution.

Zoho
Zendesk
Salesforce
Hubspot
LeadSquared

Consultative like no other

Consultative like no other At Ozonetel, you get 24/7 attention from customer support teams. An expert will guide you from picking out a product until you are up and running. You will also receive training and onboarding at no extra cost.

Awards & Appreciation

Testimonial

What The People Thinks About Us

Great Support Team
The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!

Ease of use
Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.

Amazing product, great support team and excellent dashboards
overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements